1. The service
GetCart tracks abandoned carts in your store, identifies who has not bought in the last 24 hours and sends a Meta-approved first WhatsApp message. When the shopper replies, the agent negotiates inside the maximum discount, the margin floor and the turn limit you configured. Once closed, GetCart creates a one-time coupon, builds the cart URL with the coupon applied and sends it to the shopper.
GetCart is not a generic marketing channel: every conversation starts from a real shopper action in your store and ends when the shopper replies SAIR, asks for a person, or hits the turn limit.
2. Account, install and responsibility
GetCart is installed from your platform's app store. Whoever installs and configures the app is responsible for being authorized to use the connected WhatsApp number and for responding to Meta when it asks for documents.
The account belongs to the store, not the person. If the store owner changes, the account and configuration can be transferred to the new owner by writing to [email protected].
3. Pricing and billing
No monthly fee. You pay 2.5% (two point five percent) of each recovered cart — a paid order attributed to GetCart via the unique coupon and/or the agent link. The amount is converted to the store currency when needed, at the exchange rate of the billing day.
On Shopify, billing goes through the Shopify Billing API with a usage record per recovered cart and a per-cycle cap. On Nuvemshop and Tray, billing is handled by GetCart's own gateway on the card added in /billing/payment-method.
When billing is suspended or a cycle does not close, the agent pauses. You see the status in the store panel and reactivate when resolved.
4. Agent limits and rules
The code applies the limit you configured before each message: maximum discount, margin floor, turn count. If the LLM offer is over the limit or below the floor, the code blocks it, asks for a new response and, if it comes back wrong again, sends a safe response.
One coupon per conversation, applied to the cart URL. No reply from the shopper in 24 hours means the coupon expires and the cart is no longer attributed.
5. Suspension and termination
You can disconnect the WhatsApp number, delete the account and stop billing at any time from the store panel. Personal data left in GetCart is deleted within 30 days, except what the law requires to keep longer (invoices, for example).
We may suspend or terminate the service in case of abusive use, breach of these Terms, or risk to end-customer security. We will warn you beforehand whenever possible.
6. Limitation of liability
GetCart is liable for service failures and direct damage caused by breach of these Terms, up to the amount you paid in the 12 months prior to the event. We are not liable for lost profits, indirect damage, or lost sales that would have happened with or without GetCart.
7. Changes to these Terms
When these Terms change materially (price, suspension cases or limitation of liability), we notify you by email and in the panel at least 30 days in advance. If you disagree, you can stop using the service before the effective date.
8. Governing law
These Terms are governed by the laws of the Federative Republic of Brazil. The courts of São Paulo/SP are chosen to settle any dispute, except where the law requires otherwise.