Contact and support for GetCart

Pick the channel based on what you need. For support on your installed store, reply to the email that came from your platform. For everything else, this is the path.

Support [email protected] Issues with your store, billing, configuration. Reply within 1 business day. Privacy and LGPD [email protected] Data subject rights (LGPD art. 18), data requests, deletion. Reply within 15 days. Data Protection Officer [email protected] Personal data processing, sub-processors, international transfers. Security [email protected] Vulnerability found, coordinated disclosure. PGP key on the site. Sales and partnerships [email protected] Pre-sales, partnerships with platforms and agencies. Press [email protected] Brand assets, information for stories.

FAQ

How long does support take?

Free plan requests: up to 1 business day. Stores with active billing: up to 4 hours during business hours.

Do you reply in other languages?

Yes — the English version of this site is at /en and the Spanish version at /es. Email support starts in Portuguese and then serves the language the customer prefers.

Can I speak by phone?

Not via direct line yet. If you need to, we open a Meet or Zoom call by appointment.